PRIVACY POLICY

PRIVACY POLICY

Last updated: December 1, 2023

CLEVELAND WIRECLOTH PRIVACY POLICY

Cleveland Wirecloth recognizes that when you choose to provide us with information about yourself, you trust us to treat it responsibly.

To view our California Privacy Notice, please click

Information Covered by this Privacy Policy

This Privacy Policy explains the types of information that Cleveland Wirecloth (“CWC”) and its affiliated companies collect about you; how we use, share, and protect this information; and the choices you can make about how we use and share this information. This Privacy Policy governs information collected by CWC or its Affiliates (as hereinafter defined), by any means, including, but not limited to, websites, computer or mobile software applications, social media pages, and HTML-formatted e-mail messages that refer or link to this Privacy Policy, as well as through offline sales and marketing activities, such as when you speak with a customer service representative (collectively, the “Services”).

It is important that you read this Privacy Policy carefully because anytime you use our Services you consent to the practices we describe in this Privacy Policy. Key jurisdiction-specific information about our privacy practices is available in our policy.  In the event of any inconsistencies between the English-language version of this Privacy Policy and any local language version that we make available, the English-language version will prevail.

As permissible by law, CWC reserves the right to make changes to this Privacy Policy. If changes are made, updates will be reflected by the Last Updated date at the top of this Privacy Policy. These changes will take effect immediately upon posting. By continuing to use the Services following such changes, you will be deemed to have agreed to such changes.

Our Services may link to third-party websites and services that are outside our control. In addition, we may have relationships with non-CWC entities that provide CWC services, such as payment portals (e.g. Stripe). We are not responsible for the security or privacy of any information collected by such third parties. You should exercise caution, and review the privacy statements applicable to such third parties.

CWC may acquire companies that engage in online interest-based advertising. These companies will transition to this Notice as a part of integration. Please note that provisions of the existing privacy policies may remain active until the transition is complete. Please visit the privacy policies for the acquired companies for more information about these services, the types of data collected, how this data is used and opt-out options.

Information We Collect

We may collect information about you in a variety of ways:

  • You may provide us with information directly.
  • We may collect information about you when you use our Services, make purchases, or view our online advertisements.
  • We may collect additional information about you in accordance with applicable law.

The manner of our collection, the type of information collected, and the processing of such information may vary by jurisdiction to accommodate local legal requirements.

Information you provide us directly

We collect information directly from you when you choose to contact us for our Services (for example, when you seek an estimate), make a purchase, or otherwise provide information directly to us. The following are examples of information you may provide us directly:

  • E-mail address, physical address and/or zip code, and phone number.
  • Age or birthdate, gender, occupation, organization name, job title and other demographic information.
  • Credit card, billing address or other payment information.
  • Other information about you, your family or others (such as product interests and where you typically shop wire mesh products).
  • Purchase history.
  • Other information provided when you contact us for customer support purposes.

You can choose not to provide us with certain types of information but doing so may affect your ability to use some of the Services.

Information we collect when you use our Services or view our online advertisements

We collect information about your computer or device and your online activity, including using standard Internet technologies, such as cookies, pixels, web beacons, software development kits, local stored objects, and other similar technologies. The following are examples of the types of information that we collect, track, analyze, and use:

  • Your browser type, operating system and your push notification token.
  • IP address and/or device ID.
  • Your browsing behavior on our Services, such as when and how you visit our websites or other Services, the amount of time spent viewing our online Services, the buttons and links you click, videos you watch, and where you scroll within our online Services, the search terms that you enter into our website, and the form submissions, purchases and transactions you make through the Services.
  • Websites you visit before or after our websites, including but not limited to, any websites or advertisements that referred you to our websites or Services.
  • CWC e-mails you open and/or forward.
  • CWC offers or links you connect to via e-mails.
  • Depending on your device settings, location information, such as your mobile device’s GPS signal or information about nearby Wi-Fi access points and cell towers
  • Marketing identifiers, device identifiers, or other similar unique identifiers.
  • Text or other messages sent or shared through chat or chatbot services.

Additional information we may collect about you

We may receive information about you from publicly and commercially available sources in accordance with applicable law. In addition, we collect other information you allow a third party to provide to us. For example, if you choose to access or use social networking services, we may receive and store information that you share with us through those services.

All the information we collect about you may be combined to help us enhance and improve our products and services and tailor our communications to you.

Use of Information

We use the information we collect about you:

  • To provide you with services, products, or other materials you request (for example, completing a purchase, completing your registration for a loyalty program and sending you product samples).
  • To communicate with or advertise to you, including about our products, services, policies, and promotions.
  • To customize your experience with our Services, including by providing you with relevant advertising on our Services and elsewhere, such as on other websites and social media services and networks.
  • To manage and improve your shopping experiences and our products, Services and offerings, including analyzing the use of our products and services, and determining the effectiveness of our advertising.
  • To protect the security and integrity of our Services, as well as address information security and/or privacy issues, debug and detect security incidents or abnormalities, fulfill, respond to, and document privacy rights requests, network functioning, and troubleshooting.
  • To enforce our legal rights.
  • To conduct internal analyses, such as surveys, studies, market research, monitoring or analyzing trends, usage and activities.
  • To comply with CWC’ policies, industry standards and applicable laws, regulations or legal processes.
  • Otherwise with your consent.

Please see Your Choices & Rights in Your Information below for information about the choices you may have in relation to our use of your information.

Sharing of Information

CWC may disclose your information in the following circumstances:

  • We share information within CWC among our various businesses and companies with which we share common control (together, our “Affiliates”), including, for example, to provide you with our product and service improvements.
  • Service Providers. We rely on third-party service providers to perform a variety of contractual services on our behalf. To do so, we may need to share your information with them. For example, we may rely on service providers to fulfill our product and service requests, process your credit card and other payments, answer your questions, send e-mails on our behalf, and analyze data to improve our products and services.
  • Other Parties When Required by Law or as Necessary to Protect Our Services. There may be instances when we disclose your information to other parties:
    • To comply with the law or respond to legal process or a request for cooperation by a government entity.
    • To prevent fraud or verify and enforce compliance with the policies governing our Services.
    • Where permitted by law, to protect the rights, property, or safety of CWC, or any of our respective affiliates, business partners, customers or employees.
    • To comply with corporate governance functions such as audits.
  • Other Parties In Connection With A Corporate Transaction. We may disclose your information to a third party in the event we sell or transfer all or a portion of a business or our assets to a third party, such as in connection with a merger or in the event of a bankruptcy reorganization or liquidation.
  • Other Parties With Your Consent At Your Direction. In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties when you consent to or request such sharing.
  • Aggregated and Non-Personal Information. We also may share data in a manner that does not identify you (for example, information that has been aggregated with other records) for general business purposes.  For example, we may disclose the number of visitors to our websites or other Services.

Cookies, Pixels, and Other Internet Technologies

We, as well as certain third parties, including those that provide content and other functionality on our Services, may use cookies, pixels (i.e., through a Meta/Facebook pixel), web beacons and other similar technologies on our online Services (referred to collectively as “Cookies”) and the information collected from such technologies. We also share information about your use of our websites with third parties, including our social media, advertising, and analytics partners. For more information on the information we collect through the use of Cookies, and how we use the information we collect, please see the Information We Collect and Use of Information sections of this Privacy Policy. For more information regarding third-party use of cookies, pixels, web beacons, and other similar technologies on our websites, please see the Third Parties That Provide Content or Functionality on Our Services section of this Privacy Policy. By using our online Services, you are consenting to our use of tracking technologies as described in this Privacy Policy.

Cookies

A cookie is a small file that may be stored on your computer or other device. A cookie enables the entity that put the cookie on your device to recognize it across different websites and services.

When you use a web browser to access the Services, you may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Click the “Help” menu of your browser to learn more about how to change your cookie preferences. The operating system of your device may contain additional controls for cookies. Please note that disabling cookies may affect your ability to access and use certain features of the Services.

Do-Not-Track Signals and Similar Mechanisms

Some web browsers may transmit “do-not-track” signals to the websites and other online services with which a user communicates. There is no industry standard that governs what, if anything, websites should do when they receive these signals. CWC currently does not take action in response to these signals. If and when a standard is established and accepted, CWC may revisit its policy on responding to these signals. If you are a U.S. user, click here for information about Do-Not-Track signals and similar mechanisms.

Tracking Pixels and Web Beacons

Pixels, web beacons, and similar technologies are small bits of code, which are embedded in web pages, ads, and e-mail, that communicate with third parties. We may use pixels, for example, to count the number of users who have visited a particular web page, to deliver or communicate with cookies, and to understand usage patterns. We also may include pixels in e-mails to understand whether messages have been opened, acted on, or forwarded.

Other Technologies

There are a variety of tracking technologies that may be included in mobile applications that are not browser-based like cookies and cannot be controlled by browser settings. Some use “SDKs” to associate app user activity to a particular app and to track user activity across apps and/or devices. SDKs are blocks of code that may be installed in our mobile application by third party companies with which we work. SDKs help us understand how you interact with our mobile application and collect certain information about the device and network you use to access our application, such as the advertising identifier associated with your device and information about how you interact with our application.

How We Use These Technologies

Our online Services use these technologies for the following general purposes:
Type of Cookie What Do They Do Examples
Required Enable our online Service to work correctly. For example, these Cookies remember previous actions (e.g., entered text) when navigating back to a page in the same session and balance website traffic.
Performance Help us measure and understand how visitors interact with the online Services, our content, and any issues encountered to help us improve the performance of the Services. For example, these Cookies gain insight into how visitors use our websites so we can make improvements to usability and content.
Functionality Allow our online Services to remember choices you make (such as your user name, language, or the region you are in) to provide a more personalized online experience. For example, these Cookies may enable you to store your sign-in credentials and preferences so that you don’t have to enter those credentials and preferences each time you log on.
Targeting/Advertising Help us and third parties provide you with relevant content and advertising by collecting information about your use of our Services and other websites and online services. These Cookies may be used to deliver targeted advertising or to limit the number of times you see an advertisement.  They also help us measure the effectiveness of ad campaigns. We may include pixels in e-mails, for example, to understand whether messages have been opened, acted on, or forwarded.

Cookies vary in how long they last. “Session Cookies” terminate shortly after you terminate your internet session. “Persistent Cookies” are stored on your device until a set expiration date. We use both Session Cookies and Persistent Cookies on our websites.

Third Parties That Provide Content or Functionality on Our Services

Some of the content and functionality on our Services is provided by third parties that are not affiliated with us. For example, if you were to share certain materials on our Services through social networking services, such as Facebook and Twitter. These and other social networking services may automatically collect information from or about your use of our Services when you use our Services while logged into the social networking services. Although not offered currently, we may in the future also offer online chat features that are supported by vendors – when you use these features, you are sharing information you provide in the chat with the vendor as well as with us. Third-party advertisers, including but not limited to session replay vendors and social media services, also may have a presence on some of our Services. These and other third parties collect or receive certain information about your use of our Services, including through the use of Cookies, pixels, and similar technologies, and this information may be collected over time and combined with information collected across different websites and online services.

Some of these companies participate in industry-developed programs designed to provide consumers choices about whether to receive targeted advertising. Please visit the websites operated by the Network Advertising Initiative and Digital Advertising Alliance to learn more. (Canadian users may also visit the website operated by the Digital Advertising Alliance of Canada. Further information in local languages may be available at that site.)

Our Services, including our websites, use analytics technology provided by Google Analytics to understand how users interact with the sites, improve our web experience, and better market our products. You may exercise choices regarding the use of Cookies from Google Analytics by going to https://tools.google.com/dlpage/gaoptout or downloading the Google Analytics Opt-out Browser Add-on.

International Transfer of Data

CWC and its service providers may collect, transfer, store and process your personal information outside of your country of residence, including to the United States.  Please note that other countries’ data protection and other laws may not be as comprehensive as those in your country.  In accordance with applicable law, we implement measures such as standard data protection clauses to ensure that any transferred personal information remains protected and secure.  You may obtain further information about these measures by contacting us at privacy@wirecloth.com .

Collection of Information From Children

We do not knowingly collect personal information online from children as defined by local law.  If we learn that a child has provided us with personal information, we will delete it or otherwise comply with applicable law.

Your Choices & Rights in Your Information

Where permitted by law, we may send you offers or promotions. However, we give you some choices about how we communicate with you.

  • E-Mail: If you no longer wish to continue receiving commercial emails from CWC, you may contact us at privacy@wirecloth.com for information about how to remove yourself from any of our mailing lists.
  • Postal mail: If you no longer wish to continue receiving commercial postal mailings from CWC, you may follow the instructions or use the contact information contained in any such message. You may also contact us privacy@wirecloth.com to remove yourself from our mailing lists.

Please note that, despite your opt-out selections, where permitted by applicable laws, we may send you communications regarding transactions or services you have specifically requested or to inform you of important changes to our Services, products or policies. If you have multiple accounts, you may need to opt-out separately for each account in connection with the privacy choices described above.

You may have certain rights as a data subject under local law. For example, local law may afford you the right to access, update, restrict, oppose, erase, port and/or correct inaccuracies in your personal information under our control, subject to certain exceptions prescribed by law.

If functionality is not available where you registered and you would like to exercise your legal rights, please contact us at the privacy@wirecloth.com. We will respond to requests in accordance with applicable law and subject to legal and contractual restrictions.

Information Security & Retention

We have in place various procedures to safeguard your information, including technical, administrative and physical procedures intended to keep your information secure. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system or wireless connection is completely secure.

In addition, we take steps to retain information about you only for so long as is necessary for the purpose for which it was collected, as required under contract, or as required by or permissible under applicable law.

How to Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact CWC at privacy@wirecloth.com or at the following address:

The Cleveland Wirecloth & Manufacturing Company LLC

Attn: Privacy Compliance

3573 East 78th Street

Cleveland, OH 44105

Changes to This Privacy Policy in the Future

Privacy laws and guidelines are part of a constantly changing environment. We reserve the right, at our discretion, to change, modify, add, or remove portions of this Privacy Policy at any time. Our Privacy Policy is posted at this link. We recommend that you revisit this Privacy Policy periodically to ensure that you are aware of our current privacy practices, although we may also elect to notify you by e-mail or by posting something on some or all of our Services. Your continued use of our Services following any changes signifies your acceptance of these changes.

Jurisdiction-Specific Disclosures

Residents of the United States

This Notice supplements the other parts of our Privacy Policy, and provides additional information for US consumers (“Consumers”) as well as California residents who interact with us in the course of their work for another company (“B2B Contacts”). This Notice applies to “Personal Information” or “PI” which means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you.

COLLECTION, USE & DISCLOSURE OF PERSONAL INFORMATION

In the past 12 months, we have collected PI about US Consumers and California B2B Contacts, and may have disclosed such PI with our affiliates, service providers, and contractors as described in the table below.

Category of PI Examples of PI Collected Sources of PI Purpose for PI Collection Disclosures to Affiliates, Service Providers and Contractors
Identifiers and Customer Records

(This category includes
Personal Information described
in Cal. Civ. Code § 1798.80(e))

Name, postal address, telephone number, signature, online identifier Internet Protocol (IP) address, email address, driver’s license number, social security number (SSN collection limited to credit account applications), employment, employment history, bank account number, credit card number, debit card number, or other financial information Directly from you,
public information, Affiliates, service providers,
third parties, automatically when you use our Services
We use this information for the Business Purposes of: auditing related to interactions and transactions; detecting security incidents and protecting against fraud; debugging or repair of systems; short-term transient use (for example, contextual advertising); providing services; internal tech research; and quality and safety control. We also use this information for the Commercial Purposes listed under “Use of Information” above. Marketing service providers (such as ad networks, ISPs, analytics providers), service providers that otherwise help us to run our business, government entities, operating systems and platforms, social networks, collections agencies and financial institutions.
Commercial Information Purchase history, real estate ownership records, consuming histories or tendencies Directly from you, public information, Affiliates, service providers, third parties, automatically when you use our Services We use this information for the Business Purposes of: short-term transient use (for example, contextual advertising); and providing services. We also use this information for the Commercial Purposes listed under “Use of Information” above. Marketing service providers (such as ad networks, ISPs, analytics providers), service providers that otherwise help us to run our business, government entities, operating systems and platforms, collection agencies and financial institutions.
Internet or Other Electronic Network Activity Information Browsing history, search history, information regarding interactions with our websites or advertisements Directly from you, public information, Affiliates, service providers, third parties, automatically when you use our Services We use this information for the same purposes listed above for Identifiers. Marketing service providers (such as ad networks, ISPs, analytics providers), service providers that otherwise help us to run our business.
Geolocation Data Physical location, movements Our mobile applications collect geolocation information when you authorize that collection. We may also infer your geolocation from your IP address. We use this information for the Business Purposes of: short-term transient use (for example, contextual advertising); providing services; and internal tech research. We also use this information for the Commercial Purposes listed under “Use of Information” above. Marketing service providers (such as ad networks, ISPs, analytics providers), service providers that otherwise help us to run our business.
Audio, electronic, Visual, Thermal, Olfactory, or Similar Information Audio recordings of customer service calls, CCTV footage Customer service calls are sometimes recorded, with customers notified at the beginning of the call. CCTV footage is collected for security purposes only at certain facilities, where notification signs are posted indicating this collection. We use this information for the Business Purposes of detecting security incidents and protecting against fraud; and quality and safety control. Government entities, security service providers, service providers that otherwise help us to run our business.
Professional or Employment-Related Information Professional information such as your occupation and employer Directly from you, public information, Affiliates, service providers, third parties We use this information for the Business Purposes of providing services and internal tech research. We may also use this information for the Commercial Purposes listed under “Use of Information” above. In addition, if you apply for a credit card account with us, we may collect your employment information to enable us to provide services to you by performing the appropriate credit check and issuing your credit account. Marketing service providers (such as analytics providers), service providers that otherwise help us to run our business.
Inferences from PI Collected Purchasing tendencies Directly from you, Public information, Affiliates, service providers, third parties We use this information for the Business Purposes of short-term transient use (for example, contextual advertising); providing services; and internal tech research.  We also use this information for the Commercial Purposes listed under “Use of Information” above. Marketing services providers (such as analytics providers).

Among the categories of personal information listed above, the following categories of personal information we collect may be considered “sensitive” under some state privacy laws:

Category of Sensitive
Personal Information
Categories of Sources Purposes for
Collection
Disclosures to Service
Providers and
Contractors
Personal Information that reveals your Social Security Number or driver’s license Directly from you To extend a line of credit To process transactions related to equipment rentals Service providers that help us to run our business
Personal Information that reveals an account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account Directly from you To extend a line of credit Service providers that help us to run our business
Personal Information that reveals your precise geolocation (location within a radius of 1,850 feet) Our mobile applications collect geolocation information when you authorize that collection Locating a store or providing other, similar services Internal tech research Service providers that help us to run our business

 

HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We keep the categories of PI described above for as long as is necessary for the purposes described in this Policy or otherwise authorized by law. This generally means holding the information for as long as one of the following apply:

  • Your PI is reasonably necessary to manage our operations, to manage your relationship with us, or to satisfy another purpose for which we collected the information;
  • Your PI is reasonably necessary to carry out a disclosed purpose that is reasonably compatible with the context in which the PI was collected;
  • The information is reasonably required to protect or defend our rights or property (which will generally relate to applicable laws that limit actions in a particular case); or
  • We are otherwise required or permitted to keep your information by applicable laws or regulations.

Where PI is used for more than one purpose, we will retain it until the purpose with the latest period expires. For more information about our retention policies, please contact us using the contact details below.

TARGETED ADVERTISING, SELLING, AND SHARING OF PERSONAL INFORMATION

The categories of PI that we disclose for a business or commercial purpose and the categories of recipients are listed in the chart above. The chart below summarizes the categories of PI we used for targeted / cross-context behavioral advertising in the past 12 months. Although we do not sell Personal Information in exchange for money, some of the ways in which we share PI for targeted advertising may be considered “sales” or “sharing” under some US state privacy laws. We do not have actual knowledge that we sell or share the PI of people under 16 years of age. Our uses of Personal Information are not considered “sales” under Nevada law.

Category of Personal Information Type of Disclosure Categories of Third Parties to Which the Information Was Sold or Shared
Identifiers Transferred to third parties for cross-context behavioral advertising Ad networks, search and social media platforms, and other online advertising partners
Customer Records
Commercial Information
Internet or Other Electronic Network Activity Information
Geolocation Data
Inferences

CALIFORNIA PRIVACY RIGHTS

Under the California Consumer Privacy Act (California Civil Code Section 1798.100, et seq.), as amended by the California Privacy Rights Act (California Civil Code Section 1798.100, et seq.) (“CCPA”), California residents have certain rights they may exercise either independently or through an authorized agent. Your California privacy rights are described below. For purposes of this Notice, in some places we have abbreviated or summarized CCPA terms or language. Terms defined under the CCPA that are used in this Notice shall have the same meanings as under the CCPA.

To make a request to delete, request to correct, or request to know, you can submit a case at privacy@wirecloth.com  or by calling 216-341-1832. Please be sure to provide the following: relationship with CWC, first and last name, phone number, email, country, and state; and promptly respond to any follow-up inquires so that we may confirm your identity. If you would like to opt out of sales and sharing of PI, click the Do Not Sell or Share My Personal Information link on the homepage of the CWC website(s) you visit and move the “Do Not Sell or Share My Personal Information / Targeting Cookies” toggle to “off”.

 

If you submit a request to know, request to delete or request to correct, you will be asked to log into your account or to provide 2-3 pieces of PI that we will match against our records to verify your identity. Authorized Agents may submit requests on behalf of Consumers by following these steps and providing appropriate documentation. If you submit a request through an authorized agent, you will still need to verify your identity directly with us before your request can be processed.

Right to Know

You have the right to request that we provide you with the following information. Requests of this nature may be made no more than twice in a 12-month period.

  • The categories of PI we have collected about you, including:
    • The categories of sources from which the PI was collected
    • Our business or commercial purposes for collecting, selling, or sharing PI
    • The categories of third parties to which we disclose PI
    • The categories of PI that we sold, and for each category identified, the categories of third parties to which we sold that particular category of PI
    • The categories of PI that we disclosed for a business purpose, and for each category identified, the categories of recipients to which we disclosed that particular category of PI
  • The specific pieces of PI we have collected about you.

Right to Opt Out of Sales and Sharing of PI

You have the right to opt out of the sale of your PI, and to request that we do not share your PI for cross-context behavioral advertising. Although we do not sell Personal Information in exchange for money, some of the ways in which we share PI for advertising or marketing may be considered “sales” or “sharing” under the CCPA. To opt-out, please click on the “Do Not Sell or Share My Personal Information” link on the homepage of the CWC website(s) you visit and move the indicated toggle to “off.” If you choose to use a browser-based opt-out signal (such as the Global Privacy Control (GPC)), you will be opted out of cookie-based sales and sharing of Personal Information for each of our websites you visit with the signal enabled. Because we are unable to recognize you across different websites, visiting one of our sites with the signal enabled will have the effect of opting you out of sales and sharing with respect to that specific site, but will not impact sales and sharing for our other websites. Additionally, you will need to turn on the opt-out signal for each browser that you use. Please note that the GPC signal may block our websites’ cookie banners and preference centers from appearing or otherwise interfere with our Do Not Sell or Share My Personal Information links. If this occurs, your preferences have been recognized, even if the banner and preference center are no longer visible.

Deletion Rights

You may request that we delete your PI that we have collected directly from you. Under the CCPA, we may decline to delete your PI under certain circumstances—for example, if we need the PI to complete transactions or provide services you have requested or that are reasonably anticipated, for security purposes, for legitimate internal business purposes, to comply with law, or to exercise or defend legal claims. Where we use deidentification to satisfy a deletion request, we commit to maintaining and using the information in de identified form and will not attempt to re identify the information.

Correction Rights

If you believe that PI we maintain about you is inaccurate, you have the right to request that we correct that information.

Right to Limit Use and Disclosure of Sensitive Personal Information

We do not use or disclose Sensitive Personal Information for purposes to which the right to limit use and disclosure applies under the CCPA.

Right to Non-Discrimination for the Exercise of Your Privacy Rights

If you choose to exercise any of your privacy rights under the CCPA, you also have the right not to receive discriminatory treatment by us.

Privacy Rights for Residents of Additional U.S. States

This section supplements the other parts of our Privacy Policy and provides additional information for consumers who reside in US States other than California. If you are a resident of California, please review our California-specific disclosures, above.

MAKING A PRIVACY RIGHTS REQUEST

If you would like to make a request relating to your Personal Information, please use our privacy@wirecloth.com  or call 1.800.321.3234. Please note that we will need to authenticate your identity before your request can be processed. For authentication, you will be asked to log into your account or to provide 2-3 pieces of Personal Information that we will match against our records.

  • Access and Data Portability. You can use this type of request to confirm whether we are processing your Personal Information, access your Personal Information, and to obtain a copy of your Personal Information in a portable format.
  • Correction. You may request that we correct inaccuracies in your Personal Information, taking into account the nature of the Personal Information and our purposes for processing it.
  • Deletion. You may request that we delete your Personal Information. Under the state privacy laws, we may decline to delete your PI under certain circumstances—for example, if we need the PI to complete transactions or provide services you have requested or that are reasonably anticipated, for security purposes, for legitimate internal business purposes, to comply with law, or to exercise or defend legal claims.
  • Opt-Out Requests. You may opt out of the following uses of your Personal Information: (a) targeted advertising; (b) the sale of Personal Information; and (c) profiling in furtherance of decisions that produce legal or similarly significant effects concerning your economic situation, health, personal preferences, interests, reliability, behavior, location, or movements. We do not sell Personal Information in exchange for money or engage in practices that qualify as profiling producing legal or similarly significant effects under applicable state privacy law. To opt out of targeted advertising / non-monetary “sales” of Personal Information, please click on the “Do Not Sell or Share My Personal Information” link on the homepage of the CWC website(s) you visit and move the Targeting Cookies toggle to “off.” If you are an authorized agent submitting an opt-out request on behalf of a Colorado consumer, please click the Do Not Sell or Share My Personal Information link on the homepage of the CWC website(s) you visit and move the “Do Not Sell or Share My Personal Information / Targeting Cookies” toggle to “off.” We use commercially reasonable efforts to authenticate the identity of the consumer and the authorized agent’s authority to act on the consumer’s behalf.
  • Appeals. Sometimes we are unable to process requests relating to your Personal Information, in which case, your request will be denied. If your privacy rights request has previously been denied by us and you believe we denied it in error, you may appeal for reconsideration of your request by contacting us at privacy@wirecloth.com .

Please note that if you make a privacy rights request, we will retain the Personal Information submitted in connection with your request for recordkeeping purposes.

Residents of any European Union Member State

The legal bases for our processing activities are as follows:

  • For our legitimate business purposes, including:
    • to provide you with services, products, or other materials you request (for example, completing your registration for a loyalty program and sending you product samples) and to customize your experience with our Services;
    • to manage and improve your shopping experiences and our products, Services and offerings, including analyzing the use of our products and services, and determining the effectiveness of our advertising; and
    • to protect the security and integrity of our Services.
  • To perform our contract(s) with you, including processing your purchases and transactions,
  • To meet our legal obligations, for example:
    • for audit and reporting purposes;
    • to perform accounting and administrative tasks;
    • to respond to requests for information by competent public bodies and judicial authorities; and
    • to enforce our legal rights and to enforce or manage legal claims.
  • On the basis of your consent:
    • to send you direct marketing messages about our products, services, and promotions; and
    • to deliver targeted advertisements to you, both on and off the Services, including by using cookies and similar technologies, as explained below.

You can withdraw your consent at any time by contacting us.  If you withdraw certain consents, we may no longer be able to offer related services.

  • E-Mail: If you wish to unsubscribe or opt out of receiving direct marking from a particular CWC brand or group via email, you may follow the instructions contained in any such message. You may also contact us at privacy@wirecloth.com  for information about how to remove yourself from any of our mailing lists.
  • Postal mail: If you no longer wish to continue receiving commercial postal mailings from a particular CWC brand or group, you may follow the instructions or use the contact information contained in any such message.   You may also contact us at privacy@wirecloth.com  to remove yourself from our mailing lists.
  • Other: If you no longer wish to continue receiving other commercial communications from a particular CWC brand or group, you may follow the instructions or use the contact information contained in any such message, or by changing the privacy settings in your browser (for example, with respect to cookies).   You may also contact us at privacy@wirecloth.com  to remove yourself from other types of direct marketing in accordance with local law.

You may lodge a complaint with a supervisory authority if you consider that our processing of your personal information infringes applicable law.

Our Services may use web analytics services, such as Google Analytics, which are provided by Google, Inc. and other third party providers. These services use “cookies” to help analyze how visitors use online services. The information generated by the cookies about your use of the online services (including your IP address) will be transmitted to and stored by these providers, including outside the EU in third countries such as the United States which might not have data protection and other laws that are as comprehensive as those in your country.

If your IP address is not truncated through IP-anonymization, then the full IP address may be transferred to third party providers’ non-EU servers. These providers may use this information for the purpose of evaluating your use of the websites, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage.   You may refuse the use of cookies as described elsewhere in this policy, and some providers offer you the ability to prevent the collection and processing of data generated by cookies and related to your use of the website (including your IP address) by downloading and installing a Browser-Plugin.

Residents of Argentina

If you are an Argentine resident, in accordance with Law No. 25,326, as amended, you can exercise your right of access every 6 months free of any charge, or more often if you have a legitimate interest to exercise such right, by providing us with any proof of your identity. The request shall be answered in accordance with applicable law.

Besides the right of access, any Argentine resident can exercise their amendment, update or cancelation rights at any time free of any charge by providing us with any proof of identity. The request shall be answered in accordance with applicable law. The request can be denied if: (i) there is a third party interested in the conservation of the personal information in its current state by CWC; or (ii) there is a legal obligation to preserve the data in its current state.

The exercise of the rights of access, amendment, update or cancelation can be denied by us if it is needed to: (i) protect the national security, the institutional order, the public safety or third party rights; or (ii) avoid the obstruction of justice in judicial or administrative case files related to tax obligations, social security obligations, public health, criminal investigations and administrative infraction investigations as long as there is an order in the corresponding case file to avoid the exercise of any of the aforementioned rights by the data subject.

For information about how to exercise these rights, please see Your Choices & Rights in Your Information above. CWC can be contacted at privacy@wirecloth.com for additional inquiries.

Residents of Australia

Australian residents are hereby notified that you have the option to deal anonymously or by pseudonym if you contact us by telephone and you merely seek information about our Services but you do not wish to enter into any further discussions with us. However, if you wish to deal with us in this way, you will not be able to engage with us in respect of our services. If you wish to engage with us in respect of our services, you may be required to provide us with your personal information.

CWC may transfer your personal information to affiliates, service providers, and other parties described under “Sharing Your Information” outside of Australia including in the United States.

We rely on your consent to send you direct marketing messages about our products, services, and promotions, and to deliver targeted advertisements to you.  You can withdraw your consent at any time.  Please see Your Choices & Rights in Your Information for more information.  You also may change the privacy settings of your browser, for example, with respect to cookies.  If you withdraw consent, we are no longer able to offer these services.

If we become aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our privacy policy, or you have a problem or complaint, please contact us at privacy@wirecloth.com.  If you are not satisfied with our handling of your problem or complaint you may make a complaint to the Australian Information Commissioner – for further details please visit https://www.oaic.gov.au/

Residents of Canada

Canadian residents are hereby notified that CWC and its service providers may process and store your personal information outside of Canada, including in the United States, and such data may be subject to disclosure to authorized law enforcement, local courts, and national security authorities pursuant to applicable local laws and legal process.  You may contact CWC with questions about our privacy practices, including to receive information regarding our policies and procedures with respect to service providers outside of your jurisdiction.

You are further notified that if you refuse to consent to our collection, use or disclosure of your personal information, we may not be able to provide you with the products or services you request.  Subject to legal and contractual restrictions, you may withdraw your consent to our further collection, use or disclosure of your personal information for such purposes as marketing and delivering surveys at any time by giving us reasonable notice.  You may not be permitted to withdraw your consent to certain necessary collections, uses and disclosures of your information (such as maintaining reasonable business and transaction records).

Please see Your Choices & Rights in Your Information for information about how to exercise your rights to access your personal information.  Our authorized employees, agents and mandataries will have access to your information as required to fulfill their obligations to us.

Residents of Mexico 

As residents of Mexico, you may object to the processing of your personal information for the following voluntary uses of such personal information:

  • To communicate or send you promotions.
  • To provide you with relevant advertising on our Services and elsewhere.
  • To determine the effectiveness of our advertising.

Also, in addition to your rights of access and rectification, you also may have the right to cancel or oppose the collection and processing of your personal information and to limit the scope of processing and to revoke your consent, in accordance with local law.

Please see Your Choices & Rights in Your Information for information about how to exercise these rights.  Please explain what right you want to exercise and provide proof of identity.  The request shall be answered in accordance with applicable law. If you would like to correct or update your personal information, indicate what the correction should be.

Residents of New Zealand

Under the New Zealand Privacy Act 1993, you have certain rights of access to and correction of personal information we hold about you.  Please see Your Choices & Rights in Your Information for information about how to exercise these rights.

Residents of Uruguay

The legal bases for our processing activities are as follows:

  • For our legitimate business purposes, including:
    • to provide you with services, products, or other materials you request (for example, completing your registration for a loyalty program and sending you product samples) and to customize your experience with our Services;
    • to manage and improve your shopping experiences and our products, Services and offerings, including analyzing the use of our products and services, and determining the effectiveness of our advertising; and
    • to protect the security and integrity of our Services.
  • To perform our contract(s) with you, including processing your purchases and transactions.
  • To meet our legal obligations, for example:
    • for audit and reporting purposes;
    • to perform accounting and administrative tasks;
    • to respond to requests for information by competent public bodies and judicial authorities; and
    • to enforce our legal rights and to enforce or manage legal claims.
  • On the basis of your consent:
    • to send you direct marketing messages about our products, services, and promotions; and
    • to deliver targeted advertisements to you, both on and off the Services, including by using cookies and similar technologies, as explained below.

You can withdraw your consent at any time.  Please see Your Choices & Rights in Your Information for more information.   You also may change the privacy settings of your browser, for example, with respect to cookies.  If you withdraw consent, we are no longer able to offer these services.

Please see Your Choices & Rights in Your Information for information about how to exercise the rights you may have in accordance with Uruguayan Data Protection Act No. 18,331.  You also may contact us with questions and to exercise any rights hereunder at privacy@wirecloth.com